Resolved -
We have replaced some routing equipment that was causing intermittent routing issues from one of our secondary carriers. We will continue to monitor this change, but everything is stable at this time and we consider this issue to be resolved.
Please contact our support team at support.level365.com if you need any further assistance.
May 7, 09:04 EDT
Monitoring -
Services have been restored for the affected numbers. We will continue to monitor the situation.
May 3, 13:39 EDT
Investigating -
We are investigating new reports of calls failing. Updates to follow.
May 3, 12:49 EDT
Monitoring -
We have identified the root cause and have applied a fix. Our testing indicates the issue should be resolved. We are continuing to monitor the issue and will provide additional updates as necessary.
May 3, 11:22 EDT
Investigating -
We have received reports of calls not completing to certain numbers. We are investigating the issue and are working towards identifying the the root cause.
May 3, 10:29 EDT
Resolved -
We are continuing to monitor for any further issues.
Apr 26, 14:41 EDT
Monitoring -
We have identified the issue impacting faxing services and have implemented a fix. Services have been restored and we will be monitoring all services to ensure everything is back to normal. Please be aware some faxes may be delayed or require additional attempts as the system processes all queued messages.
Apr 26, 09:10 EDT
Investigating -
We are investigating issues reported with faxing services and will provide updates here soon.
Apr 26, 08:50 EDT