Issue with Faxing in certain regions - Mainly Owensboro

Incident Report for Level365

Resolved

The upstream carrier has resolved the issue. Testing indicates service is fully restored.
Posted Dec 03, 2021 - 15:17 EST

Update

We are continuing to monitor for any further issues.
Posted Dec 03, 2021 - 12:58 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 03, 2021 - 12:58 EST

Update

We are continuing to work on a fix for this issue.
Posted Dec 03, 2021 - 11:30 EST

Update

We are continuing to work on a fix for this problem.
Posted Dec 03, 2021 - 08:15 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 02, 2021 - 15:52 EST

Investigating

We have discovered an issue with our upstream carrier in the way they route fax traffic mainly out of the Owensboro KY Market.
Posted Dec 02, 2021 - 15:51 EST
This incident affected: Voice Carriers (Inteliquent) and UCaaS (Fax Services).
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