Update - iOS: The updated version of the Level365 Softphone is now available on the App Store.
SMS: A fix has been implemented, and text messaging is working again within the softphone.
Known issues:
Duplicate threads: We are currently investigating an issue causing multiple message threads to be created for the same conversation. As a workaround, start a new thread and enter the number using all 11 digits (for example, 13175551234).
Previous threads: We are currently investigating importing previous message threads in the softphone applications. All message threads are still accessible in the Level365 Web App.
Oct 21, 2026 - 10:37 EDT
SMS: A fix has been implemented, and text messaging is working again within the softphone.
Known issues:
Duplicate threads: We are currently investigating an issue causing multiple message threads to be created for the same conversation. As a workaround, start a new thread and enter the number using all 11 digits (for example, 13175551234).
Previous threads: We are currently investigating importing previous message threads in the softphone applications. All message threads are still accessible in the Level365 Web App.
Oct 21, 2026 - 10:37 EDT
Update - We have deployed a fix that restores login for all versions of the Level365 Softphone (Desktop and Mobile).
To log in, fully close the application and relaunch it.
- Desktop (standard install): After relaunching, the app will update to the latest version automatically.
- Desktop (MSI install): After relaunching, you can log in on your current version. The new version does not update automatically; your administrator will need to download it and deploy it.
- iOS: After relaunching, you can log in on your current version. The updated app will be released as soon as Apple approves it.
**Known issue:**
SMS is currently not working within the softphone. We are aware of the issue and are working to restore it. SMS is still available from our web app Level365 Web App
Desktop downloads are available here: Softphone for Desktop
Oct 20, 2026 - 10:40 EDT
To log in, fully close the application and relaunch it.
- Desktop (standard install): After relaunching, the app will update to the latest version automatically.
- Desktop (MSI install): After relaunching, you can log in on your current version. The new version does not update automatically; your administrator will need to download it and deploy it.
- iOS: After relaunching, you can log in on your current version. The updated app will be released as soon as Apple approves it.
**Known issue:**
SMS is currently not working within the softphone. We are aware of the issue and are working to restore it. SMS is still available from our web app Level365 Web App
Desktop downloads are available here: Softphone for Desktop
Oct 20, 2026 - 10:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 2026 - 08:28 EDT
Oct 20, 2026 - 08:28 EDT
Update - We are monitoring an issue causing some users to be unable to log in to the Level365 Softphone applications. We have pushed a new version update to resolve this issue.
For desktop applications, please install the newest version by following this link: Softphone for Desktop
The new Android version has been released to the Play Store and can now be updated on devices.
Apple approval for iOS devices is still pending and we will provide an update once the app is approved.
Oct 20, 2026 - 08:28 EDT
For desktop applications, please install the newest version by following this link: Softphone for Desktop
The new Android version has been released to the Play Store and can now be updated on devices.
Apple approval for iOS devices is still pending and we will provide an update once the app is approved.
Oct 20, 2026 - 08:28 EDT
Identified - We have identified an issue causing some users to be unable to log in to the Level365 Softphone applications.
For desktop applications, please install the newest version by following this link: Softphone for Desktop
We are still actively working towards a resolution allowing mobile application logins.
Oct 19, 2026 - 17:41 EDT
For desktop applications, please install the newest version by following this link: Softphone for Desktop
We are still actively working towards a resolution allowing mobile application logins.
Oct 19, 2026 - 17:41 EDT
Core UCaaS Services
Operational
Web App / Portal
Operational
Fax Services
Operational
Call Recording
Operational
Provisioning
Operational
API
Operational
Video Collaboration
Operational
Secondary Services
Degraded Performance
Service Providers
Operational
Voice Providers
Operational
Data Providers
Operational
Local Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Priority System Maintenance Oct 21, 2026 21:00-22:00 EDT
Level365 will be performing priority system maintenance this evening to address the recently reported security vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619). This work is part of our ongoing efforts to maintain the security and reliability of our platform.
Minimal interruptions are expected during the maintenance window, and call functionality is not expected to be impacted.
Please refer to the CISA release for additional information.
Posted on Oct 21, 2026 - 17:14 EDT
Minimal interruptions are expected during the maintenance window, and call functionality is not expected to be impacted.
Please refer to the CISA release for additional information.
Posted on Oct 21, 2026 - 17:14 EDT
Scheduled System Maintenance Nov 3, 2026 23:00 - Nov 4, 2026 01:00 EST
We will be performing system maintenance on our Unified Communications platform. The work includes the installation of several software updates.
During the maintenance window, portions of the platform will be temporarily unavailable, and intermittent service interruptions are expected. Services will be fully restored once the maintenance is complete.
Posted on Oct 07, 2026 - 13:33 EDT
During the maintenance window, portions of the platform will be temporarily unavailable, and intermittent service interruptions are expected. Services will be fully restored once the maintenance is complete.
Posted on Oct 07, 2026 - 13:33 EDT