This issue has been resolved. No further instances have been reported since the routing change on Friday 1/12/24. Please contact our support team at support.level365.com if you need any further assistance.
We apologize for this brief disruption in service performance. A post-mortem will be prepared outlining the root cause.
Posted Jan 15, 2024 - 10:32 EST
Update
We are continuing to monitor for any further issues.
Posted Jan 12, 2024 - 16:58 EST
Monitoring
Routing adjustments have been made and our initial testing shows the trouble has cleared. We will continue to monitor this issue.
Posted Jan 12, 2024 - 16:57 EST
Identified
We have identified an issue with a voice carrier. This has been reported to the carrier and they are actively troubleshooting the problem. We will provide additional updates here as they become available.
Posted Jan 12, 2024 - 15:24 EST
Update
We are continuing to investigate reports of call quality issues. We will provide updates here soon.
Posted Jan 12, 2024 - 14:01 EST
Investigating
We are investigating issues regarding reports of poor call quality and will provide updates here soon.
Posted Jan 12, 2024 - 12:30 EST
This incident affected: UCaaS (Core Services) and Voice Carriers (Bandwidth).