Call Routing Issue

Incident Report for Level365

Resolved

Engineering has confirmed that the system is stable and the cause was related to a random system error.

Posted Sep 17, 2019 - 16:19 EDT

Identified

The problem has been identified and service was confirmed restored after about a 5 minute outage. We are working with engineering to determine the root cause at this time.

Posted Sep 17, 2019 - 15:23 EDT

Investigating

We are currently investigating a call routing and registration issue affecting some customers.

Posted Sep 17, 2019 - 15:04 EDT

This incident affected: UCaaS (Core Services).