Faxes Not Completing

Incident Report for Level365

Resolved

This incident has been resolved. No further issues have been reported since services were restored.

We sincerely apologize for this interruption and if you have any additional troubles, please contact our support team at support.level365.com.

Posted Jun 24, 2024 - 13:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results. Please note that some faxes may be delayed or require additional attempts as the system processes the queued messages.

Posted Jun 24, 2024 - 12:54 EDT

Identified

We have identified the root cause and are working on getting a fix in place.

Posted Jun 24, 2024 - 12:29 EDT

Investigating

We are currently investigating reports of some faxes not completing.

Posted Jun 24, 2024 - 12:21 EDT

This incident affected: UCaaS (Fax Services).