We have deployed a fix that restores login for all versions of the Level365 Softphone (Desktop and Mobile).
To log in, fully close the application and relaunch it.
- Desktop (standard install): After relaunching, the app will update to the latest version automatically. - Desktop (MSI install): After relaunching, you can log in on your current version. The new version does not update automatically; your administrator will need to download it and deploy it. - iOS: After relaunching, you can log in on your current version. The updated app will be released as soon as Apple approves it.
**Known issue:** SMS is currently not working within the softphone. We are aware of the issue and are working to restore it. SMS is still available from our web app Level365 Web App
A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2026 - 08:28 EDT
Update
We are monitoring an issue causing some users to be unable to log in to the Level365 Softphone applications. We have pushed a new version update to resolve this issue.
For desktop applications, please install the newest version by following this link: Softphone for Desktop
The new Android version has been released to the Play Store and can now be updated on devices. Apple approval for iOS devices is still pending and we will provide an update once the app is approved.
Posted Oct 20, 2026 - 08:28 EDT
Identified
We have identified an issue causing some users to be unable to log in to the Level365 Softphone applications.
For desktop applications, please install the newest version by following this link: Softphone for Desktop
We are still actively working towards a resolution allowing mobile application logins.