An equipment failure occurred on Saturday 6/1/24 at approximately 12:30 pm EST. Personnel were dispatched to the data center to apply a fix. All primary services remained available with some services moving to secondary servers as needed. However, some IP telephones did not re-register to secondary servers causing those devices to be offline.

The hardware issue was rectified at approximately 2:00 pm EST. The IP telephones which had been offline then re-registered and came online. No further issues were seen or reported.

We apologize for any inconvenience this issue may have caused. We are investigating the specific instances where some devices did not register to secondary servers and we will make the proper adjustments to help reduce future issues.