DialTone iOS Incoming Call Issues

Incident Report for Level365

Resolved

We have determined this issue is resolved. If you are still experiencing issues with incoming calls on iOS, please contact support@level365.com

Posted Nov 06, 2018 - 13:15 EST

Monitoring

Push issue has been resolved. We are monitoring to make sure solution is permanent.

Posted Nov 06, 2018 - 09:24 EST

Identified

Engineering has identified what is believed to be the root cause of this issue and are working on implementing a solution.

Posted Nov 06, 2018 - 08:07 EST

Investigating

We are currently investigating an issue with incoming calls when the Dialtone iOS app is in the background. Calls may not come through and ring on the iOS device.

Posted Oct 29, 2018 - 09:07 EDT

This incident affected: UCaaS (Core Services).