We have monitored and confirmed that all services are functioning as expected, with no new reports of issues since the fix was implemented. All reported issues have been resolved, and this incident is now closed.
If you experience any further problems, please contact our support team at support.level365.com.
Posted Nov 04, 2026 - 13:48 EST
Monitoring
A fix has been implemented for the outbound calling issues affecting some users of the Level365 Softphone. Please log out of the softphone and log back in to apply this change.
We are continuing to monitor the situation. If you experience any further issues, please contact our support team at support.level365.com<
Posted Nov 04, 2026 - 11:41 EST
Identified
Our team has identified the cause of this issue, and a fix is being implemented. We will provide a further update once the fix is in place.
Posted Nov 04, 2026 - 10:24 EST
Investigating
We are currently investigating reports of missing audio on outbound calls for some users of the Level365 Softphone. Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.